Learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve your workplace relationships by successfully managing conflict to achieve mutually positive outcomes.
This 1-day programme will help participants better engage and communicate with their managers, peers and direct reports during difficult conversations such as performance appraisals, career matters, handling specific requests and challenging issues.
The programme will help participants:
• Understand what constitutes a potentially challenging and emotional situation and one s mindset and natural reaction to such situations
• Establish the environment and self-preparedness to have a difficult co
Who Should Attend
Middle Managers, People Managers, Project Managers, Team Leaders, Supervisors
Duration
1 day